• +61 02 9975 2655
  • info@trulux.com.au

FAQ

FAQ

ACCREDITATIONS

What accreditations do you work to?

Trulux has obtained third party certification to ISO 22716:2007 – Cosmetic Good Manufacturing Practices, ISO 9001:2015 – Quality Management Systems and the HACCP Codex.

ACTIVE INGREDIENTS

Can you test products containing active ingredients?

No. All testing is done at a third party laboratory.

ANIMAL TESTING

We are concerned about animal testing and beauty companies. What is your policy?

We share fully your concerns and do not support and have no involvement in any form of animal testing.

COLOR COSMETICS

Can you help me with colour cosmetics?

No. We can only assist with colour matching and tinted creams and foundations.

CONFIDENTIALITY

We feel our project is unique and we are concerned about confidentiality, what is your policy?

We fully understand your concerns and we are used to working on confidential projects. We have a standard in-house confidentiality policy which our company works to. We can also arrange for visually secured conditions to assist confidentiality during the filing and packing process.

DEVELOPMENT FEES

Do you charge a development fee?

Yes, a development fee is charged. Depending on the project and the complexity. Once we have a product brief we can provide a quote.

FORMULA

If you develop the formula who owns the Intellectual Property?

Intellectual Property will be owned by you once the project has been completed and signed off.

I don't have a formula. Can Trulux formulate one for me?

Absolutely! We have a team of highly skilled, qualified professionals who will work with you to create an innovative, effective formula.

I already have a formula. Will Trulux manufacture it for me?

We will manufacture any customer supplied formula. Testing will have to be done prior to ensure the formula is correct and there are costs involved with this.

GIFT PACKS

I am interested to create specialist gift packs to support my main product from time to time e.g. Valentines Day, Mothers Day etc, can you help?

Yes. Not only can we construct the whole gift pack we can also supply an enormous range of supporting items from candles to body butters.

INTELLECTUAL PROPERTIES

What measures do you take to protect my intellectual property?

We will sign a non-disclosure agreement protecting our clients' intellectual property.

LABELS

Can you label or decorate my containers?

Yes, we can label your products as well as help design your packaging.

MICRO CONTAMINATION

Do you clear the product for micro contamination before despatching?

Yes, all products are tested prior to dispatch.

MINIMUM ORDER/MOQ'S

Do we have to order minimum volumes?

Like all bespoke manufacturers, which private label is, minimum volumes are involved. We feel you may be pleasantly surprised to learn that our MOQ's are not as considerable as you may think. Please contact us to discuss your project. We will always try to find a solution to your needs where practical.

Are there minimum order quantities?

We like to work to a minimum of 1kg (10 units). Talk to us about your requirements for your brand.

NATURAL/ORGANIC

Can I use natural / organic ingredients?

Yes. We would be delighted to discuss your requirements and the options that are available.

Are you licenced to manufacture and fill Certified Organic products?

No.

NEUTRACEUTICALS

I want to create a premium neutraceutical brand, can you help?

Yes. We have a strong heritage not only within the cosmetic arena but also in neutraceuticals. We would be happy to discuss your requirements.

PACKAGING

Would we be able to have a wide choice of packaging styles?

Yes. It will very much depend on the brand identity you are trying to create. There are a wide variety of standard and bespoke options for jars, bottles, containers, pumps, tubes, cartons, labels, leaflets, merchandisers, display cases etc.

Can you source packaging?

Yes, we can. Please discuss with our team about your requirements.

How do I find a lid or closure that fits my bottle?

There are many packaging companies that we work closely with. I am sure we will be able to find a suitable closure for you.

PAYMENT TERMS

What are your payment terms?

We only work on a pre-payment basis. We accept all credit cards (American Express, Mastercard, Visa), direct deposit and PayPal.

PRIVATE LABELS

I am interested in private label products, what do I need to know before contacting you?

Please do not hesitate to contact us, regardless of the stage of your project. You may only have some outline thoughts and ideas or alternatively you may already have a clearly defined product brief. We can supply a new product development form, if required, asking a number of standard questions which can help structure your ideas.

If I have a product(s) which I want to launch what information do I need to bring to the first meeting to make it as constructive as possible for both parties?

Please download our New Product Development form and fill this in. Bringing any research you have done or products you like, will also help.

This is the first time we have considered private label, will we need to know about manufacturing, packaging, graphic design etc?

No. We work with a large number of clients. Many are very experienced in private label and have their own design teams and packaging technologists, others do not. We can help you through an entire private label project.

I want to create a high quality product for a niche market, can you help?

Trulux specialises in creating luxurious, innovative products. We follow a total quality policy.

We are interested to proceed, what is the next step?

Please contact a member of the Trulux team. We would be delighted to discuss your ideas and desires in further detail. Tel: 02 9975 2655.

I want to be involved with my project, talk to the formulation team and have as much input as possible. Can I do this?

Yes. We welcome client involvement in every stage of a project. We are happy to deal both with your company technical and non-technical personnel. At Trulux we do not believe in bombarding non-technical individuals with endless scientific terms. Our technical team will gladly sit and explain a formulation in everyday terms.

I would prefer to source my own components from overseas. Can you source the raw materials and manufacture and fill the components supplied by me?

Yes we can. Talk to us about your requirements.

PRODUCTION LOCATION

Can you produce products internationally?

Yes, Trulux produces products for many customers internationally as well as Domestic.

PRODUCTION TIMELINE

How long does it take to turn concept into reality?

Every project is different. We like to complete all projects between 3 - 6 months. If the project will take longer we will be in regular contact with updates.

Can you give me an indication of leadtimes?

Typically our production times are 4-8 weeks. This will also depend on first time orders and the availability of raw materials.

PROJECT MANAGEMENT

How will we know what stage our Project is currently at?

All clients are allocated a Project Manager who acts as a single point of contact / interface. We recognise that our clients are busy professionals and it would be unprofessional of us to expect the client to have to contact numerous different individuals within our organisation to get project updates. We find that by having one central interface it helps insure the efficient smooth running of a project.

What happens if my Project Manager is away?

Of course from time to time your Project Manager may be out of the office or on holiday. We always allocate a deputy Project Manager as well from the start of the project who can handle enquiries in the absence of your primary Project Manger.

RECYCLING/SUSTAINABILITY

Can you help me with recycled packaging?

Yes. We are all rightly becoming more environmentally aware, and every effort, however small, helps. We can discuss with you the various options that would exist for your project.

SACHET / SAMPLES

Can I get samples and how do I order them?

Samples are made to order, please call us to discuss.

Do you work with high profile clients within the Health and Beauty arena and are you used to preparing pre production samples for press and PR activity?

We have a number of high profile clients and regularly meet client requirements with regard to samples for press and PR activity.

We need sachets for a sampling campaign and also for a magazine marketing initiative. Can you help?

Yes. We can help with all forms of sampling. We can arrange for burst testing of sachets (important for magazine distribution) and also stability and compatibility of the bulk product with the sample packs.

TECHNICAL DOCUMENTATION

Can you prepare technical documentation?

Yes, all documentation is provided to you after the project has been completed and signed over.

TGA

Are you TGA licenced?

No, we are not.

UNAVAILABLE PRODUCTS

If I was going to start a range of cosmetics/personal care products, are there any you don't make?

We don't make nail polishes, color cosmetics, stick deodorants and toothpastes.

VETERINARY PRODUCTS

Can you manufacture and fill veterinary products?

No, we are not certified to produce or fill products for animals.

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Store Location

Unit C3 / 1-3 Rodborough Road
Frenchs Forest
NSW 2086 AUSTRALIA

Ph: 02 99752655

About Us

At the Trulux factory we are equipped with the most sophisticated equipment to transform and improve your existing formulas into high quality products. Our team is more than happy to offer our expertise.

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