Frequently Asked Questions


How much do you charge for delivery within Australia?

The delivery fee is calculated by the weight of the items plus the delivery location.

Do you ship outside of Australia?

We do. There will be a shipping charge and orders are dispatched within 2-3 days from the date of purchase.

What happens if I received a damaged product upon delivery?

It is possible that an unlikely event during shipping happens and you receive a damaged product, please contact us immediately.

For all other shipping and returns policies and concerns, please visit this page.

See the Shipping and Returns page

What accreditations do you work to?

Trulux has obtained third-party certification to ISO 22716:2007 – Cosmetic Good Manufacturing Practices, ISO 9001:2008 – Quality Management Systems and Australian Trusted Trader.

Can you test products containing active ingredients?

No. All testing is done at a third-party laboratory.

We are concerned about animal testing in beauty companies. What is your policy?

We share your concerns and do not support and have no involvement in any form of animal testing.