• +61 02 9975 2655
  • info@trulux.com.au

Shipping & Returns

Shipping & Returns

SHIPPING

The delivery fee is calculated by the size and weight of the items, plus the delivery location. Multiple items can be fit into one box.

Delivery costs will be automatically calculated in Checkout and displayed as a line item in your costs.

Orders placed through the website are dispatched within 2 - 3 business days.

Deliveries on purchase orders (orders placed via email) will usually be dispatched within 5 - 10 business days.
An email will be sent to you once your order have been dispatched with a tracking link.

We use Australia Post for residential addresses and TNT Express for business addresses.
If you are not around to take delivery, you will be left a calling card telling you how you can pick up your package. Unfortunately we cannot deliver on public holidays. In this instance please expect your delivery to be delayed by one business day.

Delivery TimesAuspost ZonesGeographical AreaPostcodes
1-2 Working Days N1 Sydney Metro 1000-1920, 2000-2239, 2555-2574, 2740-2786
2-3 Working Days N2 NSW Country 0200-0299, 2600-2620, 2900-2920, 1921-1999, 2240-2483, 2500-2554,2575-2599, 2621- 2647, 2649-2714, 2716,2720-2730, 2787-2880
2-3 Working Days V1 Melbourne Metro 3000-3210, 3335-3341, 3425-3443, 3750-3811, 3910-3920, 3926
3-4 Working Days V2 VIC Country 2648, 2715, 2717-2719, 2731-2739, 3211-3334, 3342-3424, 3444-3749,3812-3909,3921- 3925,3945-3971, 3979, 3984-3999
2-3 Working Days Q1 Brisbane Metro 2484-2494, 4000-4370, 4373-4381, 4400-4405, 4500-4580, 4600-4610,4614-4618,9000-9919
3-4 Working Days Q2 QLD Near Country 4371- 4372, 4382-4399, 4406-4499, 4581- 4599, 4611 4613, 4619-4723,9920-9939
4-5 Working Days Q3 QLD Far Country 4724-4870, 4872-4873, 4877-4888, 9940-9998
3-4 Working Days S1 Adelaide Metro 5000-5199, 5800-5999
4-5 Working Days S2 SA Country 5200-5749
4-5 Working Days W1 Perth Metro 6000-6214, 6800-6999
5-8 Working Days W2 WA Country Near 6215-6723, 6751-6762
7-9 Working Days W3 WA Country Far 6725-6743, 6765-6770
4-5 Working Days T1 Tasmania 7000-7254, 7258-7999
5-6 Working Days NT1 NT Near 0800-0821, 0823-0834
7-9 Working Days NT1 NT Far 0870-0871
12-13 Working Days NT2 NT Other 0822, 0835-0869, 0872-0879, 0880-0881*, 0882-0999

INTERNATIONAL SHIPPING

Trulux delivers worldwide. We use DHL for delivery. Delivery costs will be automatically calculated in Checkout and displayed as a line item in your costs. If you have a corporate account with DHL, FedEx, UPS, we are more than happy for you to organize your own shipping. To utilize this option, please contact us before you place an order. For further information, please contact us at info@trulux.com.au

International shipments must clear customs in their destination countries. International customers are responsible for any and all customs duties, taxes and brokerage fees that their package may incur. We are not able to determine the amount of these fees before shipping to you. Please contact your local postal service in your country for estimates prior to ordering as your local postal service will not deliver your order unless these fees are paid in full.

Please be sure of your country's import restrictions and requirements prior to ordering. Any order returned to us due to your country's import restrictions or regulations will be subject to our international order cancellation fee, original shipping charge and the return shipping fees charged by the carrier for reentry into the Australia and return to us.

RETURNS

Please note that we do not accept returns of packaging, raw materials, cosmetics, or any personalized or custom-made products. This is due to our GMP accreditations.

REFUNDS

If we are unable to deliver the item you ordered or the item is damaged, we will gladly refund you for the total amount of your purchase item however associated shipping charges are excluded.

Refunds can only be credited back to the credit card or Paypal account that was used to make the original purchase. The refund will be processed as soon as the items have been received by TRULUX, however, please allow 14 days from the day you return the product for your account to be credited.

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Store Location

Unit C3 / 1-3 Rodborough Road
Frenchs Forest
NSW 2086 AUSTRALIA

Ph: 02 99752655

About Us

At the Trulux factory we are equipped with the most sophisticated equipment to transform and improve your existing formulas into high quality products. Our team is more than happy to offer our expertise.

Made with by Trulux Pty Ltd. All Rights Reserved. Prices Quoted in AUD.

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